Timeframe: Customers have 30 days from receipt of order to initiate a return.
Condition of Products: To qualify for a return, products must be unopened and in their original packaging. We cannot accept returns for items that have been opened or used.
Return Process: To initiate a return, please contact us with your order information on our contact page. We will guide you through the necessary steps to complete your return. Please note that shipping costs may apply and will be the responsibility of the customer.
Refund Process: Once we receive the returned products and verify that they meet the return criteria, we will process the refund to the original payment method used during the purchase. Please allow 3-5 business days for refunds to be processed and 5-7 days for the refund to appear on your card.
Exchanges: At this time, we do not offer direct product exchanges. If you wish to exchange a product, we kindly ask you to return the item following our return process and place a new order for the desired item.
Non-Returnable Items: We are unable to accept items that have been opened, used, or tampered with in any way.
Damaged or Defective Items: In the rare event that you receive a damaged or defective product, please contact us on our contact page immediately. We will assist you in resolving the issue and provide a suitable solution.
